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Most items from the shop are dispatched within 2 working days between Monday and Thursday. If items are ordered on Friday to Sunday, they will not be posted until the Monday or Tuesday.  If ordering certain items such as coloured/plated ceiling fixtures or chain, these items take up to 3 weeks dispatch time as they are coloured/plated on demand. Please make sure you order enough in advance for your project.

If you have ordered the incorrect item(s), please email us at sales@wilkinson-ltd.com and we can arrange an exchange for the item(s). Please note that additional carriage or difference in cost may be required to be paid. If the incorrect items have been sent from what was ordered, then please let us know through the same email address and an exchange will be arranged.

We do offer international shipping but is not currently available on the website. Please email sales@wilkinson-ltd.com to arrange an international order.

Providing that the item(s) are in original condition, and it is requested within 3 days of delivery, a refund may be offered. Please note that return postage is not included. Please email sales@wilkinson-ltd.com to advise.

Yes, we do offer a collection service from our workshop. If you would like to collect your order, please let us know in advance so we can arrange an appointment. Our workshop address is Unit 4 & 5 Waterview Business Park, Eurolink North, Sittingbourne, Kent, ME10 3SQ. If you do not advise of your visit and a meeting agreed, we cannot guarantee your order will be ready for collection and you will be turned away.

If you have received the confirmation and dispatch notifications, and it has been over 24 hours please contact us so we can track where your order is. If you have not received the above notifications, it is likely that you order has not yet been dispatched. Please see our dispatch time FAQ to find out more.

Royal Mail Tracked shipping is £4.95. If you select this option the estimated delivery time is 2-3 days. We are only able to provide a tracking number for this service and exact delivery times are out of our control once with Royal Mail.

DPD Next Day Delivery Tracked Shipping is £15.00 + vat. If orders are placed after midday we cannot guarantee next day delivery. Deliveries are dispatched on Monday to Thursday ONLY, if you order on Friday, Saturday or Sunday you will not receive your order the next day. If you have ordered a colour or plated metal component the dispatch time is up to 3 weeks.

If you have added different item to your basket and noticed that the shipping rate has changed, this is because the basket will default to the higher shipping rate based on the items added. Our shipping rates are specifically calculated depending on the items to ensure the most suitable shipping method is provided.